VOCATIONAL SCHOOL
Department of Logistics
VSC 104 | Course Introduction and Application Information
Course Name |
Total Quality Management
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
VSC 104
|
Spring
|
3
|
0
|
3
|
4
|
Prerequisites |
None
|
|||||
Course Language |
English
|
|||||
Course Type |
Required
|
|||||
Course Level |
Short Cycle
|
|||||
Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | - | |||||
Course Coordinator | - | |||||
Course Lecturer(s) | - | |||||
Assistant(s) | - |
Course Objectives | This course allows for the application of the principles and techniques that are necessary for implementing Total Quality Management |
Learning Outcomes |
The students who succeeded in this course;
|
Course Description | This course covers the theory and application of total quality management. |
|
Core Courses | |
Major Area Courses | ||
Supportive Courses | ||
Media and Management Skills Courses | ||
Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week | Subjects | Related Preparation |
1 | The fundamentals of Total Quality Management | SQA materials |
2 | The fundamentals of TQM as identified in the theories | SQA materials |
3 | Theories of Deming, Juran and Crosby | SQA materials |
4 | The role of management in introducing TQM | SQA materials |
5 | The achievement of strategic human resource objectives through individual development plans. | SQA materials |
6 | The importance of employee empowerment to the success of a TQM programme. | SQA materials |
7 | The operation of quality | SQA materials |
8 | improve ent teams/circles | SQA materials |
9 | Selection of the appropriate quality improvement tools | SQA materials |
10 | The application of the seven management tools for quality improvement | SQA materials |
11 | The elements for a successful quality improvement programme | SQA materials |
12 | The role of current Quality Awards for improvement in business performance | SQA materials |
13 | Importance of the customer supplier chain | SQA materials |
14 | Methods of gathering information for measuring customer satisfaction | SQA materials |
15 | Review of the Semester | |
16 | Review of the Semester |
Course Notes/Textbooks | SQA materials |
Suggested Readings/Materials |
EVALUATION SYSTEM
Semester Activities | Number | Weigthing |
Participation |
1
|
25
|
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments | ||
Presentation / Jury | ||
Project |
3
|
75
|
Seminar / Workshop | ||
Oral Exams | ||
Midterm | ||
Final Exam | ||
Total |
Weighting of Semester Activities on the Final Grade |
1
|
25
|
Weighting of End-of-Semester Activities on the Final Grade |
3
|
75
|
Total |
ECTS / WORKLOAD TABLE
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
Study Hours Out of Class |
10
|
5
|
50
|
Field Work |
0
|
||
Quizzes / Studio Critiques |
0
|
||
Portfolio |
0
|
||
Homework / Assignments |
0
|
||
Presentation / Jury |
0
|
||
Project |
0
|
||
Seminar / Workshop |
0
|
||
Oral Exam |
0
|
||
Midterms |
4
|
0
|
|
Final Exam |
5
|
0
|
|
Total |
98
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
1
|
2
|
3
|
4
|
5
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest