VOCATIONAL SCHOOL
Department of Logistics
VSC 103 | Course Introduction and Application Information
| Course Name |
Total Quality Management
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
VSC 103
|
Fall
|
3
|
0
|
3
|
2
|
| Prerequisites |
None
|
|||||
| Course Language |
English
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | This course allows for the application of the principles and techniques that are necessary for implementing Total Quality Management |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | This course covers the theory and application of total quality management. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | The fundamentals of Total Quality Management | SQA materials |
| 2 | The fundamentals of TQM as identified in the theories | SQA materials |
| 3 | Theories of Deming, Juran and Crosby | SQA materials |
| 4 | The role of management in introducing TQM | SQA materials |
| 5 | The achievement of strategic human resource objectives through individual development plans. | SQA materials |
| 6 | The importance of employee empowerment to the success of a TQM programme. | SQA materials |
| 7 | The operation of quality | SQA materials |
| 8 | improve ent teams/circles | SQA materials |
| 9 | Selection of the appropriate quality improvement tools | SQA materials |
| 10 | The application of the seven management tools for quality improvement | SQA materials |
| 11 | The elements for a successful quality improvement programme | SQA materials |
| 12 | The role of current Quality Awards for improvement in business performance | SQA materials |
| 13 | Importance of the customer supplier chain | SQA materials |
| 14 | Methods of gathering information for measuring customer satisfaction | SQA materials |
| 15 | Review of the Semester | |
| 16 | Review of the Semester |
| Course Notes/Textbooks | SQA materials |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
16
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
2
|
80
|
| Presentation / Jury |
1
|
10
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm | ||
| Final Exam | ||
| Total |
| Weighting of Semester Activities on the Final Grade |
100
|
|
| Weighting of End-of-Semester Activities on the Final Grade | ||
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
0
|
||
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
2
|
5
|
10
|
| Presentation / Jury |
1
|
5
|
5
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
0
|
||
| Final Exam |
0
|
||
| Total |
63
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest